Job Description

We are seeking a dedicated and detail-oriented Production Assistant to join our print shop team. The Production Assistant plays a crucial role in ensuring the smooth and efficient operation of our printing processes. This position involves a range of responsibilities related to print production, order processing, and quality control.

Key Responsibilities:

• Assist in the setup, operation, and maintenance of various printing equipment.
• Handle material preparation, including loading paper, inks, and other supplies.
• Collaborate with team members to ensure efficient workflow and meet production schedules.
• Perform quality checks to ensure the accuracy and quality of printed materials.
• Assist in troubleshooting and resolving minor equipment issues.
• Help with the packaging and shipping of printed orders.
• Maintain a clean and organized work environment to uphold safety and efficiency standards.
• Process and fulfill mail orders, ensuring timely delivery and accurate handling.
• Assist with website maintenance, updating product listings, images, and descriptions.
• Manage email correspondence related to print orders and customer inquiries.
• Provide exceptional customer service and support, addressing customer questions and concerns.
• Follow established procedures and best practices to maintain high-quality print standards.
• Accurately depositing checks into the appropriate business accounts.
• Fulfill all mail deliveries to FedEx and the postal service.
• Manages all onboarding of new client requests for Associa's Marketing Hub
• Register new and existing Branch employees to Associa E-Certified Hub

Qualifications:

• High school diploma or equivalent (relevant technical education is a plus).
• Previous experience in print production or a similar role is preferred but not required.
• Basic knowledge of printing processes and equipment is advantageous.
• Strong attention to detail and a commitment to quality control.
• Effective problem-solving skills and the ability to work in a team.
• Basic computer skills and the ability to navigate website content management systems.
• Excellent organizational and time management skills.
• Strong communication skills to interact with team members and customers.
• Ability to adapt to a fast-paced work environment and meet deadlines.

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