Job Description

For more details, please connect with Shweta Patel email her at [email protected]

Direct Client: State of North Mississippi

Job Title: ServiceNow Administrator

Duration: 05 + Years

Start Date: Asap

Location: Jackson, MS 39201 (Hybrid)

Position Type: Contract

Interview Type: Inperson / WebCam

Ceipal ID: SMS_SNOW141_SP

Requirement ID: (144141)

Description: An experienced ServiceNow Administrator/Developer to support,administer, and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance, reliability, and enhancement of our ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration, development, and support, with the flexibility to help expand the platform in the future.

Scope of Work:

• The ServiceNow Administrator/Developer will be responsible for:

System Administration -

• Serve as the primary administrator for the ServiceNow ITSM module.
• Monitor system health, performance, and functionality.
• Manage user roles, groups, and permissions.
• Ensure adherence to platform governance, change control, and development standards.

Break/Fix Support -

• Troubleshoot and resolve technical issues within the ITSM module.
• Conduct root cause analysis for incidents and implement permanent fixes.
• Manage incident and request queues related to ServiceNow issues.

Development & Configuration -

• Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items
• within the ITSM module.
• Develop and maintain integrations with other systems, as needed.
• Create and maintain reports and dashboards.

Enhancements & Continuous Improvement

• Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
• Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
• Prepare for future module implementations (e.g., Public Sector Digital Services).

Training & Documentation -

• Create and maintain system documentation and user guides.
• Train internal staff on use and capabilities of the ServiceNow ITSM module.

Collaboration & Planning -

• Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
• Participate in roadmap discussions and assist in planning future ServiceNow expansions.

Required Qualifications:

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) – Required.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow
• modules.
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations.

V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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